Terms of Service

1. Who we are

Sentrixio is provided by Sentrixio (“Sentrixio”, “we”, “us”). You can reach us by email at hello@sentrixio.com.

These terms apply to everyone who uses sentrixio.com and its apps, and to the organisation they use them for (“you”). By creating an account or using the service, you accept these terms on behalf of that organisation, and you confirm that you have the authority to do so.

2. The service

Sentrixio is a suite of business operational tools on one sign-in, including the Asset & Compliance Tracker, Inventory, and additional modules as released. The compliance tracker records equipment, assets, and the licences, permits, certifications, calibrations, and contracts attached to them, notifying you before they expire.

We improve the service continuously. We will not remove a core paid feature during your current billing period without prior written notice. Services marked as pilot, beta, or preview are provided as-is and may change.

3. Accounts, organisations and seats

• Each user must have their own account. Keep credentials safe and notify us promptly of any unauthorized access.
• An organisation’s owners and administrators control access and permissions, and are responsible for invited members.
• On paid plans, each active member and each open invitation consumes one paid seat.
• API keys act on behalf of your organisation. You must keep them secret and are responsible for all actions taken with them.

4. Plans, prices and payment

• Paid tiers are priced per user on an annual or monthly subscription. Monthly billing carries a higher per-user rate.
• Prices are displayed on our pricing page and in app settings. Prices exclude applicable sales taxes or VAT unless stated otherwise.
• Payments are processed securely via Stripe. Subscriptions renew automatically at the end of each billing cycle unless cancelled.
• Seats can be added at any time; charges are calculated according to your active billing interval.
• We may adjust prices with at least 30 days’ advance notice, effective on your next renewal date.
• If a payment fails, automated notifications are sent. Unresolved non-payment results in subscription cancellation and return to the Free tier with Free plan limits applied.

5. Cancellation and refunds

You can cancel your subscription at any time via Settings → Billing → Manage billing.

When you cancel, your paid access remains active through the end of your paid billing period. We do not provide pro-rata refunds for partial periods or unused seats, except where mandatory applicable law requires it.

6. Plan limits

Each plan defines capacity limits (such as assets, users, and industry packs). Actions exceeding limits are safely refused with an explanation. Existing records are never deleted or locked due to reaching plan limits.

8. Your data

You retain full ownership of all data, records, documents, and assets you enter into Sentrixio.

You grant us permission to host, process, and display your data strictly as necessary to provide, protect, and maintain the service. Personal data is handled in accordance with our Privacy Policy. You may export your records at any time while your account is active.

9. Acceptable use

You agree not to:

• Use the service for illegal purposes or upload data you do not have rights to store.
• Attempt to access other tenants’ data, circumvent tenant isolation, or probe security boundaries.
• Disrupt service infrastructure, bypass rate limits, or transmit malicious code.
• Resell the service or share user accounts among multiple individuals.

10. Connected services

Sentrixio integrates with notification destinations you configure (such as Slack, Microsoft Teams, custom webhooks, and calendar feeds). When enabled, you direct Sentrixio to transmit notification payloads to those endpoints under your respective third-party agreements.

11. Availability and support

We strive for high availability and prompt incident resolution. Scheduled maintenance windows will be communicated in advance where practicable. Technical support is provided via hello@sentrixio.com.

12. Termination and data retention

You may close your organisation at any time. Upon closure, you have a 30-day window to export your records, after which data is permanently deleted from the active database. Backup snapshots expire in accordance with provider schedules.

13. Limitation of liability

To the maximum extent permitted by applicable law, neither party is liable for indirect, incidental, or consequential damages. Our total aggregate liability for all claims arising within any 12-month period is limited to the amount paid by you to Sentrixio during that 12-month period.

14. Governing law and jurisdiction

These terms are governed by the laws of Sri Lanka. Any disputes arising in connection with these terms shall be subject to the jurisdiction of the courts of Colombo, Sri Lanka.